Return Policy of Newsxtop
Effective Date: January 10, 2025
Hotline: (270) 469-1211
Address: 3936 Holley Rd, Moravia, New York (NY), 13118
Email: info@newsxtop.com
At Newsxtop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please read the following policy to understand the conditions and procedures for returning items.
1. Eligibility for Returns
You may return most items within 30 days of receiving your order for a refund or exchange. The following conditions must be met to be eligible for a return:
- The item must be in its original, unused, and undamaged condition.
- The item must be returned with its original packaging, including tags, manuals, and accessories (if applicable).
- Products marked as non-returnable or final sale (such as perishable goods, personalized items, or gift cards) are not eligible for return.
2. How to Initiate a Return
To begin the return process, please follow these steps:
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Contact Us: Email us at info@newsxtop.com or call us at (270) 469-1211 within 30 days of receiving your order. Please provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
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Return Authorization: Once we receive your return request, we will review it and issue you a Return Merchandise Authorization (RMA) number and return instructions.
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Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or damaged items). We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@newsxtop.com or (270) 469-1211. We will either:
- Provide a replacement item at no additional cost, or
- Issue a full refund for the damaged or defective product.
Please provide photos of the damage or defect to help us process your claim quickly.
4. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will process a refund to your original payment method. Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, you will need to follow the return process and place a new order for the replacement item. Return shipping costs are the responsibility of the customer unless the exchange is due to our error.
6. Late or Missing Refunds
If you haven’t received your refund after 7-10 business days, please first check with your bank or credit card company, as it may take some time for the refund to appear. If you have done this and still have not received your refund, please contact us at info@newsxtop.com.
7. Non-Refundable Items
The following items are not eligible for return or refund:
- Items marked as final sale or non-returnable at the time of purchase.
- Gift cards, vouchers, or other digital products.
- Personal hygiene items or perishable products.
- Products returned more than 30 days after delivery.
8. Shipping Charges
Shipping charges are non-refundable unless the return is due to an error on our part. Return shipping costs are the responsibility of the customer unless the return is for a damaged or defective item.
9. Changes to This Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to ensure you are informed about our return procedures.
10. Contact Us
If you have any questions or concerns about our Return Policy or need assistance with your return, please contact us:
Hotline: (270) 469-1211
Address: 3936 Holley Rd, Moravia, New York (NY), 13118
Email: info@newsxtop.com
Thank you for shopping with Newsxtop. We value your satisfaction and aim to provide an easy and hassle-free return process.